Shipping policy

ENG PROMOS | Last Updated: June 30, 2025

At ENG PROMOS, we pride ourselves on fast, reliable delivery of your custom products — whether you're ordering DTF transfers, embroidered apparel, or laser-engraved items. Below is everything you need to know about how we handle shipping.

🚚 Shipping Methods & Carriers

We ship nationwide across the United States using trusted carriers such as:

  • USPS (United States Postal Service)

  • UPS

  • FedEx

Shipping method is selected based on the order size, weight, location, and delivery timeline.

⏱ Turnaround & Processing Times

Typical production turnaround times before shipping:

Service Turnaround Time
DTF Transfers 1–2 business days
Embroidery Orders 2–4 business days
Laser Engraving 2–4 business days

Shipping time is in addition to production time. Once your order is ready, we ship it immediately and provide tracking.

📦 Shipping Rates

Shipping rates are calculated at checkout based on:

  • Weight of the package

  • Delivery destination

  • Chosen shipping method (standard or expedited)

Free local pickup is available at our Hempstead, TX location. Just choose “Local Pickup” at checkout and wait for confirmation that your order is ready.

🎯 Local Pickup Info

Pickup Location:
ENG PROMOS
745 Austin St., Hempstead, TX 77445

Pickup Hours:
Monday – Friday: 9 AM – 6 PM
Saturday: 10 AM – 3 PM
Sunday: Closed

You’ll receive a pickup notification when your order is ready.

🛡 Lost, Damaged, or Delayed Packages

Once your order leaves our facility, we are not responsible for:

  • Carrier delays due to weather or traffic

  • Lost or stolen packages after delivery

  • Incorrect shipping addresses provided by the customer

If your order arrives damaged or is lost in transit, contact us within 48 hours with photos and order info. We'll help file a claim with the carrier and offer a solution.

📝 Address Accuracy

Please double-check your shipping address before submitting your order. ENG PROMOS is not responsible for packages sent to incorrect or incomplete addresses.

📧 Order Tracking

Once your order ships, you’ll receive an email with a tracking number. You can follow the link to track your package in real time.

🌎 Do You Ship Internationally?

Currently, we only ship within the United States. We may expand in the future — stay tuned!

Questions?

If you have any shipping-related questions, reach out to us:

📧 Email: Enuffgraphics@gmail.com
📞 Call/Text: 281-771-9572