Refund policy
ENG PROMOS | Custom Print, Embroidery & Engraving Services
At ENG PROMOS, we stand behind the quality of our custom work. Because each order is made to your specifications, returns and refunds are handled with care and transparency.
🔁 All Sales Are Final
Due to the custom nature of our products (DTF prints, embroidered apparel, and engraved items), all sales are final once production has begun. This ensures that every order is handled uniquely and avoids restocking or resale of personalized items.
✅ Acceptable Refund or Reprint Situations
We will offer a refund or free reprint under the following conditions:
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Print or embroidery errors caused by us (e.g., wrong size, incorrect artwork placement, wrong product)
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Damaged items during shipping (must be reported within 48 hours of delivery)
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Missing items in your package
📸 Proof of the issue (photo or video) is required for all refund or reprint requests.
🚫 Non-Refundable Situations
We do not offer refunds or reprints due to:
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Low-resolution or incorrect artwork provided by the customer
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Improper pressing or handling after delivery (for DTF transfers)
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Changes requested after production has started
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Slight color variations due to screen vs print differences
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Wrong sizes ordered (apparel or transfers)
📩 Reporting an Issue
If there’s a problem with your order, contact us within 48 hours of receiving it:
📧 Email: Enuffgraphics@gmail.com
📞 Call/Text: 281-771-9572
Please include:
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Order number
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A detailed description of the issue
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Clear photos showing the error or damage
🕒 Turnaround for Resolution
Once we receive your complaint, our team will respond within 1–2 business days to resolve the issue. Approved refunds are processed to your original payment method within 3–5 business days. Reprints will ship ASAP.
💡 Need Help Before Ordering?
We’re happy to review your design files or confirm details before production. If you’re unsure about file setup, colors, or sizing, email us first — we’re here to make sure your order turns out right!